Innovative, the leading telecommunications provider in the territory, reminds its customers of the contact numbers for service interruptions, customer care and billing inquiries.
Shawn F. O’Donnell, CEO and president for the Innovative Companies said, “It is imperative that our customers contact the appropriate Innovative team whenever they are seeking information about installations, repairs, billing inquiries or other Innovative matters. At Innovative we are working diligently to improve our procedures by offering a variety of options for our customers. For assistance, customers may call, visit or submit their requests online.”
The operational hours for Innovative’s Customer Service Call Center and Front Office walk-in areas at the Business Offices at Tutu Park on St. Thomas and at Estate Diamond on St. Croix are 8 a.m. to 5 p.m., Monday through Friday, and from 8 a.m. to noon on Saturdays. At the St. John office, located at the Marketplace, operational hours are Monday to Friday 8:30 a.m. to 4 p.m. Customer Service Representatives assist customers with service applications, billing inquiries and other operational matters. Customers may call Customer Service at 779-9999 for assistance.
The Service Center team is responsible for troubleshooting service issues and scheduling service and repair appointments for business and residential customers. For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours of operation are 8 a.m. to 5 p.m. from Monday through Friday, and from 8 a.m. to 4 p.m. on Saturdays, Sundays and holidays.
Customers utilizing wireless phones can reach the Service Center at 778-1742. Please have available the telephone number, statement number, address, description of problem and brief directions. For assistance with high-speed data/Internet service, customers should call 779-9999 and press 4 or call 714-3700 directly for technical support assistance. Customer service is also available for wireless customers directly at 777-8899. Innovative customers may also report a service problem online by visiting the Web site at http://www.innovative.vi. Customers should fill out the form and select “Service Repairs” as the category.
To make a payment for Innovative’s products and services there are also multiple options. Customers may conduct business by utilizing online services, by setting up auto bill-out for credit card payments or making payments at any local bank.
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