Home Community Schools SCHOOLS' INTERNET PROBLEMS BLAMED ON ISP

SCHOOLS' INTERNET PROBLEMS BLAMED ON ISP

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Nov. 22, 2002 – Internet problems that have been plaguing the Education Department's St. Thomas schools and offices for months are not the fault of the department, according to its Education Technology Division director, Clinton Stapleton.
He said in an Education Department release that the problems are with Innovative Telephone and its affiliate, V.I. PowerNet, the department's Internet service provider, or ISP.
However, Innovative Telephone spokesman Thomas Dunn said the first the company heard about the problem was on Nov. 4. "We're on it," he said Friday, indicating that a solution is in the works.
Stapleton said he wasn't complaining about the company but wanted to let people who have complained about the service know the reason for the problems. "We have even explored alternative ISP's but have learned that they are not presently taking new clients," he said.
After experiencing the problems for several months, Stapleton said, he and PowerNet personnel were able in the last week to identify the cause. He said there were problems with both telephone cables and high-speed digital subscriber lines, called DSL links.
"While the department stands ready to assist and do its utmost to fully restore services to our classrooms and offices, our hands are tied," Stapleton said. "Only when the phone lines are maintained in a condition where they can provide solid, reliable and continuous service will the situation be alleviated."
He said the service disruption has caused problems in providing computer instruction for students.

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