How well you do your job just might be affected by who knows you're doing it, and if you do it well, people should know whom to thank. If Tourism Commissioner-designate Michael Bornn has his way, these workplace theories will be put to the test locally in the hospitality sector.
Bornn would like to see all service industry businesses provide nametags for their personnel to wear on the job. Employees interacting with the public “need to be accountable for the type of service they provide — whether good or bad," he stated in a release.
Customers should know who is serving them, he said. When they receive good service, they can let the management know who provided it. And in the case of poor service, they know whom to complain about.
To maintain a leadership position in tourism, "We need to become the No. 1 quality service destination," Bornn stated. "We should be proud and accountable for the service we provide."