Innovative Telephone customers in Charlotte Amalie, St. Thomas, are experiencing an outage due to damages to the company’s outside plant.
“Yesterday, someone damaged a major cable in Charlotte Amalie when a jackhammer was used to excavate on Norre Gade. As a result of this damage to Innovative’s facilities, telephone customers in the vicinity are without service,” stated Sr. Vice President of Network Operations Terry Falls.
The affected locations include: Agnes Fancy, Commandant Gade, Dronningens Gade, Hospital Ground, Jeppesgang Gade, LerkenLund, Norre Gade, Prindsens Gade and Taarenberg. Innovative’s technical crews are on-site addressing the outage and they will continue to work until telephone service is fully restored to working order.
For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. Customers using wireless phones can reach the repair center at 778-1742. Please have available the telephone number, account number, address, description of problem and brief directions. For assistance, Innovative PowerNet customers should call 714-3700. Innovative customers may also report a service problem online by logging on to www.innovativevi.net, clicking on the “Contact Us” button at the top right of the home page and selecting “Repair Center” as the subject in the “Submit An Inquiry” section. Customers may also e-mail their report directly to the following address: [email protected].