Innovative experienced intermittent outages after a blown WAPA transformer resulted in a burned WAPA pole and damaged Innovative equipment on the island of St. Croix. This incident occurred on May 12, 2014 during the early morning hours.
“Due to a burned WAPA pole in the Estate Strawberry and Estate Baron spot areas, Innovative Fiber link cable was damaged affecting the delivery of Cable TV, Ethernet and Voice services. Innovative personnel were onsite and service has been fully restored on the same evening of the incident,” said
Innovative Vice President of Network Operations Emiel Michiels in a statement.
Businesses and areas affected included: The Innovative Business Center, Gov. Juan F. Luis Hospital Hovensa, WSVI- TV8, broadcast video for Mon Bijou and Frederiksted and local Hybrid Fiber Coaxial Cable in Estate Strawberry and Sunny Isle.
For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. Customers using wireless phones can reach the repair center at (340) 778-1742. Please have available the telephone number, statement number, address, description of problem and brief directions. For assistance, Innovative PowerNet customers should call (340) 714-3700. Innovative customers may also report a service problem online by logging on to www.innovativevi.net, clicking on the “Contact Us” button at the top right of the home page and selecting “Repair Center” as the subject in the “Submit An Inquiry” section. Customers may also e-mail their report directly to the following address: [email protected]